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create_story

Create a user story with title and optional details like story points, sprint, epic, and assignee. Streamline agile project management in ServiceNow.

Instructions

Create a new agile story/user story (requires WRITE_ENABLED=true)

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
short_descriptionYesStory title
story_pointsNoStory point estimate
sprintNoSprint sys_id or name
epicNoEpic sys_id
descriptionNoStory description and acceptance criteria
assigned_toNoUser sys_id or username
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already indicate non-read-only and non-destructive behavior. The description adds the write-enable requirement, which is useful context, but does not elaborate on side effects or other behavioral aspects beyond what annotations already cover.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single concise sentence, front-loaded with the core action and resource. No unnecessary words.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a creation tool with 6 parameters and no output schema, the description provides a key prerequisite but omits context about return values or post-creation behavior. Still, the schema is comprehensive, so it is mostly complete.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

The input schema covers all 6 parameters with descriptions, so baseline is 3. The tool description does not add any additional parameter-level meaning beyond what the schema already provides.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description explicitly states the action (Create) and resource (agile story/user story), and includes a prerequisite (WRITE_ENABLED=true). It clearly distinguishes this tool from siblings like create_epic or create_incident.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description includes a specific requirement for usage (WRITE_ENABLED=true), which is a clear guideline. However, it does not explicitly contrast with similar story-related tools (e.g., create_epic, create_scrum_task) to guide selection.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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