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create_va_topic

Create a new Virtual Agent conversation topic for handling specific user intents. Define name, description, category, and activation status.

Instructions

Create a new Virtual Agent conversation topic. [Write]

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
nameYesTopic name (display name)
descriptionNoWhat this topic handles
categoryNoTopic category sys_id
activeNoActivate immediately (default true)
fulfillment_typeNoFulfillment type: "itsm_integration", "custom", "web_service"
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already mark readOnlyHint=false and destructiveHint=false. The description adds only '[Write]', which is redundant and does not disclose behavioral details like permissions, side effects, or response behavior.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness3/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is short but includes the redundant '[Write]' tag. It is front-loaded but could be more efficient by removing the tag.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a tool with 5 parameters and no output schema, the description lacks information about return values, prerequisites, or post-creation behavior. It relies entirely on the schema, which is insufficient.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100%, so the schema fully documents parameters. The description adds no extra meaning beyond what is in the schema, maintaining the baseline score.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states 'Create a new Virtual Agent conversation topic' with a specific verb and resource, distinguishing it from sibling tools like get_va_topic, update_va_topic, and list_va_topics_full.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

No usage guidelines are provided. The description does not indicate when to use this tool versus alternatives, nor does it mention prerequisites, exclusions, or context.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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