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update_group

Idempotent

Modify a ServiceNow group by specifying its sys_id and the fields to update.

Instructions

Update a group (requires WRITE_ENABLED=true)

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
sys_idYesSystem ID of the group
fieldsYesKey-value pairs to update
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already declare idempotentHint=true and non-destructive hints. The description adds the WRITE_ENABLED requirement, which is not in annotations, but does not disclose other behaviors like side effects or return values.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness4/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Single sentence with front-loaded purpose and constraint. No unnecessary words, but could be slightly more detailed without becoming verbose.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a simple update tool with full schema coverage, the description is adequate but lacks business rules about what fields can be updated or error handling. Useful but not comprehensive.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100%, so the description adds little beyond schema. It does not elaborate on acceptable field keys or value format for the 'fields' object.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states 'Update a group' with a specific verb and resource. It distinguishes from siblings like create_group, get_group, and user membership tools. The requirement 'WRITE_ENABLED=true' adds specificity.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description mentions a prerequisite but does not explain when to use this tool versus alternatives (e.g., add_user_to_group for membership). No explicit guidance on context or exclusions.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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