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list_portals

Read-onlyIdempotent

Retrieve all Service Portal configurations in your ServiceNow instance. Use optional filters for title or URL suffix to find specific portals.

Instructions

List all Service Portal configurations available in the instance

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
queryNoSearch portals by title or url_suffix
limitNoMax records to return (default 25)
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already declare readOnlyHint, idempotentHint, and openWorldHint, indicating a safe, idempotent read operation. The description does not add any behavioral details beyond what annotations provide.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single sentence of 10 words, containing all necessary information without any fluff. It is efficiently written and front-loaded.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a simple list tool with two fully described parameters and clear annotations, the description is mostly complete. It could be slightly improved by mentioning what fields are returned, but this is not essential.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Both parameters (query, limit) have descriptions in the input schema with 100% coverage. The description does not add any additional meaning or context for the parameters.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the verb 'list', the resource 'Service Portal configurations', and the scope 'available in the instance'. It is specific and distinguishes from sibling tools like list_portal_pages or list_portal_themes.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description indicates this tool is for listing portal configurations, which implies usage for general portal enumeration. However, it does not explicitly state when not to use it or provide alternatives, though sibling names help clarify boundaries.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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