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create_portal_widget

Creates a new Service Portal widget by defining its name, ID, template, CSS, client and server scripts, option schema, and demo data. Requires write access enabled.

Instructions

Create a new Service Portal widget with template, CSS, and scripts (requires WRITE_ENABLED=true)

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
nameYesHuman-readable widget name
idYesUnique widget ID/handle (e.g. "my-custom-widget")
templateNoAngular HTML template
cssNoSCSS/CSS styles
client_scriptNoClient-side controller JavaScript
server_scriptNoServer-side script (GlideRecord calls)
option_schemaNoJSON array defining widget options
demo_dataNoJSON object with demo data for preview
Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations indicate a write operation (readOnlyHint=false), and the description adds the prerequisite WRITE_ENABLED=true, providing context beyond annotations. However, it does not disclose behavior on duplicate IDs or return values.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Single sentence with front-loaded purpose and prerequisite, containing no extraneous words.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a creation tool with 8 parameters and no output schema, the description lacks details on error handling, duplicate behavior, and the response format. Incomplete for an agent to fully understand the outcome.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema has 100% description coverage for all 8 parameters. The description lists 'template, CSS, and scripts' which are among the parameters but adds no new semantic detail beyond the schema.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

Clearly states the verb 'Create' and resource 'Service Portal widget', specifying inclusion of template, CSS, and scripts. Distinct from sibling tools like create_portal and update_portal_widget.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

Implies use for creating a new widget but offers no explicit guidance on when not to use (e.g., when updating is appropriate) or comparisons to alternatives.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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