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update_task

Idempotent

Update specific fields on a task record using its system ID, enabling targeted modifications to ServiceNow tasks.

Instructions

Update fields on a task record (requires WRITE_ENABLED=true)

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
fieldsYesKey-value pairs to update
sys_idYesSystem ID of the task
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already indicate non-read-only, non-destructive, idempotent. Description adds the WRITE_ENABLED requirement, but no additional behavior like merging vs replacing fields or handling of nested objects.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Single sentence with no unnecessary words. Clearly states purpose and a critical requirement. Excellent conciseness.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

No output schema, no return value description. Does not explain what a 'task' is or how partial updates work. For a mutation tool with nested parameters, more detail is needed for correct invocation.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema covers 100% with descriptions for both parameters. Description does not add semantic detail beyond what is in the schema. Baseline 3 is appropriate.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

Description clearly states 'Update fields on a task record', specifying a verb and resource. It distinguishes from generic 'update_record' but does not define what qualifies as a task vs other record types.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

Provides a prerequisite ('requires WRITE_ENABLED=true') but no guidance on when to use this tool vs other update tools (e.g., update_incident). No criteria for selection or exclusion.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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