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create_flow

Create automated flows in ServiceNow with configurable triggers and actions using the Flow Designer.

Instructions

Create a new Flow Designer flow. [Write]

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
nameYesFlow name
scopeNoApplication scope
descriptionNoFlow description
trigger_typeNoTrigger type: record, schedule, inbound_email, rest (default record)
trigger_tableNoTrigger table (for record triggers)
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already indicate a write operation (readOnlyHint=false) and open world behavior. The description adds '[Write]' but little else beyond the annotations. It does not clarify permissions, side effects, or expected behavior.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is extremely concise with a single sentence and no extraneous text. It front-loads the core purpose immediately.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given the tool's complexity (5 parameters, no output schema), the description is minimal. It does not explain the role of a Flow Designer flow or how it relates to other flow entities, leaving some contextual gaps.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Input schema description coverage is 100%, so parameters are fully defined there. The description adds no additional meaning or context to the parameters, meeting the baseline.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the action ('Create') and the resource ('Flow Designer flow'), making the tool's purpose unambiguous. However, it does not differentiate from sibling tools like create_subflow or create_flow_action, missing a specificity point.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

No guidance on when to use this tool versus alternatives (e.g., create_subflow, create_flow_action). The description lacks context about prerequisites or appropriate scenarios.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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