categorize_incident
Suggest category, assignment group, and priority for an incident by analyzing similar resolved incidents. Uses short description for heuristic matching.
Instructions
Suggest category, assignment group, and priority for an incident by analysing similar resolved incidents (Table API). Predictive Intelligence has no public REST prediction endpoint; for model-based scoring run PI on-record and read the predicted field.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| description | No | Optional full description (not required for the heuristic) | |
| short_description | Yes | Incident short description |