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create_playbook

Create automated playbooks by defining ordered steps that chain tool calls, enabling conditional execution and error handling for ServiceNow workflows.

Instructions

Create a playbook definition with ordered steps that chain tool calls (requires NOW_ASSIST_ENABLED + WRITE_ENABLED)

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
nameYesPlaybook name
stepsYesOrdered list of playbook steps
descriptionYesPlaybook description
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already indicate readOnlyHint=false, openWorldHint=true, idempotentHint=false, destructiveHint=false. The description adds the required permissions, which is useful, but does not disclose any additional behavioral traits beyond what annotations provide.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single, well-structured sentence that front-loads the core action and includes key constraints. No unnecessary words.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

The description is adequate for a creation tool with a clear schema and annotations, but it lacks information about return values or outcomes. Given no output schema, some guidance on response would be helpful. Overall, it meets minimal completeness.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100%, so baseline is 3. The description does not add meaning beyond the schema; it only mentions 'ordered steps' which is already in the schema. No additional parameter context is provided.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the verb 'Create' and the resource 'playbook definition', and adds key details like 'ordered steps that chain tool calls' and required permissions (NOW_ASSIST_ENABLED + WRITE_ENABLED). This distinguishes it from similar creation tools.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description provides a prerequisite (NOW_ASSIST_ENABLED + WRITE_ENABLED) but does not specify when to use this tool versus alternatives like 'create_agentic_workflow'. No guidance on when not to use it is given.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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