Skip to main content
Glama

get_incident

Read-only

Retrieve complete incident details using the incident number or sys_id.

Instructions

Get full details of an incident by number (e.g. INC0012345) or sys_id

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
number_or_sysidYesIncident number (INC...) or sys_id
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already declare readOnlyHint=true and openWorldHint=true. The description adds that it retrieves full details by number or sys_id, but does not disclose behavioral traits like returned fields, pagination, or rate limits. No contradiction with annotations.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single sentence that front-loads the verb and resource, with no unnecessary words. It is perfectly concise and structured.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a simple read tool with one parameter and readOnlyHint, the description covers the essential purpose and input format. However, since there is no output schema, mentioning that it returns the complete incident object would improve completeness.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters4/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

The schema already describes the parameter, but the description adds valuable examples (e.g., INC0012345) and clarifies that sys_id is also accepted. This goes beyond the schema's description.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the verb 'Get full details' and the resource 'incident', with explicit examples of valid inputs (INC0012345 or sys_id). This distinguishes it from other get_* tools like get_record, which might be more generic.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

No guidance on when to use this tool versus alternatives such as get_record, search_knowledge, or natural_language_search. The description implies its use for incident retrieval but does not provide exclusions or context.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

Install Server

Other Tools

Latest Blog Posts

MCP directory API

We provide all the information about MCP servers via our MCP API.

curl -X GET 'https://glama.ai/api/mcp/v1/servers/aartiq/nowaikit'

If you have feedback or need assistance with the MCP directory API, please join our Discord server