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create_va_topic

Create a new Virtual Agent conversation topic to handle specific user intents, with options for category, activation, and fulfillment type.

Instructions

Create a new Virtual Agent conversation topic. [Write]

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
nameYesTopic name (display name)
activeNoActivate immediately (default true)
categoryNoTopic category sys_id
descriptionNoWhat this topic handles
fulfillment_typeNoFulfillment type: "itsm_integration", "custom", "web_service"
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already indicate readOnlyHint=false and openWorldHint=true. The description adds a [Write] tag but no additional behavioral details (e.g., duplicates, permissions, side effects). With annotations present, the bar is lower, but the description provides minimal extra value.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness4/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is extremely concise—one sentence with a tag. No wasted words, but it is also under-specified. However, conciseness is not penalized if the content is adequate; here it is minimal but efficient.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Despite 5 parameters and no output schema, the description does not explain return values, error conditions, or usage notes. Annotations provide some context, but overall completeness is low for a tool with this complexity.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema has 5 parameters with full descriptions (100% coverage). The description does not add meaning beyond the schema. Baseline 3 is appropriate.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

Description clearly states the tool creates a Virtual Agent conversation topic, with a prominent [Write] marker. It is distinct from siblings like update_va_topic or get_va_topic.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

No guidance on when to use this tool vs alternatives. No prerequisites, context, or exclusions are provided. Among many create_* siblings, no differentiation is offered.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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