add_work_note
Add internal work notes to ServiceNow ITSM records to share private team updates, using table name and sys_id to target the record, keeping notes hidden from end users.
Instructions
Add an internal work note to any ITSM record (requires WRITE_ENABLED=true)
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| note | Yes | Work note text (internal, not visible to end user) | |
| table | Yes | Table name (e.g., "incident", "change_request") | |
| sys_id | Yes | System ID of the record |