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add_work_note

Add internal work notes to ITSM records such as incidents or change requests. Provide table name, record ID, and note text.

Instructions

Add an internal work note to any ITSM record (requires WRITE_ENABLED=true)

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
noteYesWork note text (internal, not visible to end user)
tableYesTable name (e.g., "incident", "change_request")
sys_idYesSystem ID of the record
Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Beyond annotations (readOnlyHint=false, etc.), the description adds that the note is 'internal' (not visible to end user) and requires WRITE_ENABLED=true, which are important behavioral traits.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single, efficient sentence with no fluff, clearly stating the tool's purpose and a key requirement.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a simple tool with three well-described parameters and straightforward behavior, the description is mostly complete. It could optionally mention that notes are appended, but it is sufficient.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100%, so the description does not need to add parameter details. It does not provide additional meaning beyond the schema, meeting the baseline.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the action ('add') and the resource ('internal work note to any ITSM record'), distinguishing it from sibling tools like 'add_comment' which likely creates external comments.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description mentions a prerequisite ('requires WRITE_ENABLED=true') but does not provide guidance on when to use this tool versus alternatives like 'add_comment' or when it should not be used.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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