resolve_incident
Resolve an incident in ServiceNow by supplying its system ID, resolution code, and notes. Use this tool to close incidents with documented resolutions.
Instructions
Resolve an incident with resolution code and notes (requires WRITE_ENABLED=true)
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| sys_id | Yes | System ID of the incident | |
| resolution_code | Yes | Resolution code (e.g., "Solved (Permanently)") | |
| resolution_notes | Yes | Details of how the incident was resolved |