list_csm_cases
Retrieve CSM cases with optional filters for account, contact, state, or priority to isolate relevant customer service records.
Instructions
List CSM cases with optional filters (account, contact, state, priority)
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| limit | No | Max records to return (default 25) | |
| query | No | Additional encoded query | |
| state | No | Filter by state (open, resolved, closed) | |
| account | No | Filter by account name or sys_id | |
| contact | No | Filter by contact name or sys_id | |
| priority | No | Filter by priority (1-4) |