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fetch_servicenow_doc

Read-only

Retrieve the full readable text of a ServiceNow documentation page using a search reference or direct page URL.

Instructions

Fetch the full readable text of a specific ServiceNow documentation page. Pass either the ref returned by search_servicenow_docs (fastest, exact) or a servicenow.com/docs page URL. Use after search_servicenow_docs to read a result in full. Read-only; only ServiceNow docs are reachable.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
refNoThe `ref` from a search_servicenow_docs result (preferred — resolves directly to page content).
urlNoA servicenow.com/docs page URL (used when no ref is available; resolved via docs search).
maxCharsNoTruncate the returned text to this many characters (default 9000, max 30000).
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already declare readOnlyHint=true and openWorldHint=true. The description adds that the operation is read-only and only works on ServiceNow docs, providing marginal extra context beyond the annotations. It does not contradict annotations.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is concise with three short sentences, each delivering essential information: purpose, inputs, usage context. No wasted words; well-structured and front-loaded.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness5/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given the simplicity of the tool, good annotations, and full schema coverage, the description covers all needed aspects: what it does, how to call, when to use, and constraints (read-only, Servicenow docs only). It is complete for a straightforward fetch operation.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100% with descriptions for all three parameters. The description adds preference guidance (ref preferred over URL) but does not add significant meaning beyond the schema definitions.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the tool fetches full readable text of a ServiceNow documentation page, specifies input options (ref or URL), and distinguishes it from the sibling search tool search_servicenow_docs by indicating the full text retrieval purpose.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description explicitly recommends using the tool after search_servicenow_docs to read results in full, and notes that ref is preferred over URL. It provides clear guidance on when and how to use the tool, though it does not explicitly list situations when not to use it.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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