close_hr_case
Close an HR case by submitting its system ID and resolution notes, with an optional closure code, to finalize it in ServiceNow.
Instructions
Close an HR case with resolution notes (requires WRITE_ENABLED=true)
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| sys_id | Yes | System ID of the HR case | |
| close_code | No | Closure code (e.g., "Resolved", "Withdrawn") | |
| close_notes | Yes | Resolution or closure notes |