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create_ui_action

Add custom buttons or links to ServiceNow forms with server-side scripts. Configure visibility, type, and activation to automate workflows.

Instructions

Create a new UI Action (button or link) on a form (requires SCRIPTING_ENABLED=true)

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
nameYesButton/link label visible to users
typeNo"button" | "context_menu" | "related_link" | "list_button"
tableYesTable to add this action on
activeNoWhether to activate immediately (default: true)
scriptNoServer-side script to execute when clicked
conditionNoCondition to show/hide the action
action_nameYesInternal action name (no spaces)
form_buttonNoShow on form (default: true)
list_buttonNoShow on list (default: false)
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already indicate non-read-only and non-destructive behavior. The description adds the scripting requirement as a behavioral context, but does not disclose other behaviors like side effects or required permissions.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single concise sentence that front-loads the primary purpose and adds the key prerequisite without any fluff.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

While the description covers the core purpose and a prerequisite, it lacks context about the return value (no output schema) and differentiation from similar tools. With 9 parameters, more contextual guidance on parameter roles could be beneficial.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100%, so parameters are well-documented in the schema. The tool description does not add additional meaning or context for the parameters beyond what is already in the schema.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

Description clearly states it creates a UI action (button/link) on a form, with a specific prerequisite. However, it does not differentiate from related sibling tools like create_ui_policy or create_client_script.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

Includes a key requirement (SCRIPTING_ENABLED=true) which serves as a usage guideline, but lacks guidance on when to use this tool versus alternatives or when not to use it.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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