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get_virtual_agent_topics

Read-only

Retrieve virtual agent topics from a ServiceNow instance, with optional filters for active status, category, and limit.

Instructions

List Virtual Agent topics available in the instance (latest release: streaming VA API)

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
limitNoMax results (default: 20)
activeNoFilter to active topics only
categoryNoFilter by topic category
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already indicate readOnlyHint=true (safe read operation) and openWorldHint=true. The description adds a minor behavioral note about 'streaming VA API', but beyond that, no additional behavioral traits (like pagination or rate limits) are disclosed.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single, efficient sentence with no wasted words. It front-loads the core purpose and adds relevant parenthetical context.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given the tool's simplicity (3 optional params, no output schema) and the annotations, the description is largely sufficient. However, the streaming API mention could be elaborated on, and no guidance on response format is provided, but overall it's complete enough.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100%, so baseline is 3. The description does not provide extra meaning beyond what the schema already gives for the three parameters (limit, active, category).

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the verb 'List' and the resource 'Virtual Agent topics', and distinguishes this tool from siblings like 'list_va_topics_full' by focusing on availability in the instance. The mention of 'latest release: streaming VA API' adds specificity.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description implies use when listing topics, but provides no explicit guidance on when to use this tool versus alternatives like 'list_va_topics_full' or 'get_va_topic'. No exclusions or prerequisites are mentioned.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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