create_incident
Open a new incident record by providing a short description and optional details such as urgency, impact, priority, and assignment group.
Instructions
Create a new incident record (requires WRITE_ENABLED=true)
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| impact | No | 1=High, 2=Medium, 3=Low | |
| urgency | No | 1=High, 2=Medium, 3=Low | |
| category | No | Incident category | |
| priority | No | 1=Critical, 2=High, 3=Moderate, 4=Low | |
| caller_id | No | Caller user name or sys_id | |
| description | No | Detailed description | |
| subcategory | No | Incident subcategory | |
| assignment_group | No | Assignment group name or sys_id | |
| short_description | Yes | Brief description of the issue |