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create_incident

Open a new incident record by providing a short description and optional details such as urgency, impact, priority, and assignment group.

Instructions

Create a new incident record (requires WRITE_ENABLED=true)

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
impactNo1=High, 2=Medium, 3=Low
urgencyNo1=High, 2=Medium, 3=Low
categoryNoIncident category
priorityNo1=Critical, 2=High, 3=Moderate, 4=Low
caller_idNoCaller user name or sys_id
descriptionNoDetailed description
subcategoryNoIncident subcategory
assignment_groupNoAssignment group name or sys_id
short_descriptionYesBrief description of the issue
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already indicate the tool is not read-only and not destructive. The description adds the prerequisite for write access, but lacks other behavioral details like error handling or rate limits.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Extremely concise, one sentence with a parenthetical note. No wasted words.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a create tool with 9 parameters and no output schema, the description is minimal but covers the essential prerequisite. Could benefit from mentioning the return value.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

All 9 parameters have descriptions in the input schema (100% coverage). The description adds no additional meaning beyond what is already provided.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the action ('Create') and resource ('incident record'), and includes a prerequisite. It distinguishes from siblings like close_incident and update_incident.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

Provides a clear prerequisite (WRITE_ENABLED=true) but does not explicitly address when to use or when not to use relative to alternative create tools. Context is implied.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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