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list_csm_contacts

Read-only

List contacts for an account or search all contacts by name or email to find specific customer service contacts.

Instructions

List contacts for an account or search across all contacts

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
limitNoMax records to return (default 25)
queryNoSearch by name or email
account_sysidNoFilter contacts by account sys_id
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations provide readOnlyHint and openWorldHint, so behavioral basics are covered. Description adds no extra details about pagination, ordering, or response structure beyond what schema provides.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness4/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Single sentence, no wasted words. Could be improved but is efficient and front-loaded.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Adequate for a list tool with good schema and annotations, but lacks detail on default behavior (e.g., returns all if no parameters) and no output schema to describe return fields.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100% with descriptions for all 3 parameters. Description adds minimal context (account vs search) but doesn't provide new meaning beyond schema.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

Description clearly states the tool lists contacts with optional filtering by account or search, which is specific and distinguishes it from sibling get/list tools. However, 'CSM contacts' could be more explicitly defined.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

No guidance on when to use this tool versus alternatives like get_csm_contact or other list tools. No when-not or context provided.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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