summarize_record
Summarize a ServiceNow record such as an incident or case using Now Assist when available; otherwise return the record and its activity for the caller to summarize.
Instructions
Summarize a record (incident/case/etc.) using the Now Assist summarization skill when available, otherwise return the assembled record + activity for the caller to summarize. Parity with ServiceNow Quickstart incident/case summarization
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| table | Yes | Table (e.g. incident, sn_customerservice_case, sn_hr_core_case) | |
| record | Yes | Record number or sys_id |