Skip to main content
Glama

close_csm_case

Destructive

Close a CSM case with resolution details using system ID and notes.

Instructions

Close a CSM case with resolution details (requires WRITE_ENABLED=true)

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
sys_idYesSystem ID of the CSM case
resolution_codeNoHow the case was resolved
resolution_notesYesDetailed resolution notes
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already indicate destructiveHint=true and readOnlyHint=false. The description adds the WRITE_ENABLED requirement, which is useful but does not significantly expand beyond annotations. No mention of side effects or confirmation behavior.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single sentence with no unnecessary words. It includes the key action and a conditional requirement, earning its place efficiently.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given the straightforward tool (close case with notes) and presence of annotations, the description is adequate but lacks details on outcome, error handling, or state changes. Could be more complete.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

The input schema has 100% coverage with descriptions for all 3 parameters. The description does not add additional meaning beyond 'resolution details', so it provides no added value over the schema.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the tool's purpose: 'Close a CSM case with resolution details'. It includes a prerequisite (WRITE_ENABLED=true) and distinguishes from sibling tools like close_hr_case or close_incident.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description provides context (requires WRITE_ENABLED=true) but does not explicitly state when to use this tool versus alternatives or when not to use it. No guidance on prerequisites beyond the flag.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

Install Server

Other Tools

Latest Blog Posts

MCP directory API

We provide all the information about MCP servers via our MCP API.

curl -X GET 'https://glama.ai/api/mcp/v1/servers/aartiq/nowaikit'

If you have feedback or need assistance with the MCP directory API, please join our Discord server