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fire_event

Trigger a custom ServiceNow event for a specific record, passing optional parameters to event handlers for automation.

Instructions

Fire a custom ServiceNow event for a specific record (requires WRITE_ENABLED=true)

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
parm1NoOptional first parameter passed to event handlers
parm2NoOptional second parameter passed to event handlers
tableYesTable name of the target record
event_nameYesEvent name to fire (must be registered)
record_sys_idYessys_id of the record to fire the event on
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations indicate a write operation with no idempotency or destructive hint. The description adds the permission requirement, but does not detail side effects (e.g., triggering flows) or response behavior.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Single sentence with parenthetical, no wasted words, front-loaded with the key action and target.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given the tool's complexity (5 params, no output schema, annotations present), the description covers the core purpose and key constraint, but could mention the return value or confirmation of firing.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Input schema provides 100% coverage of parameter descriptions; the description adds no additional semantic value beyond what the schema already conveys.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the action (fire), the resource (custom ServiceNow event), and the target (specific record), distinguishing it from sibling tools like register_event or trigger_flow.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description mentions the prerequisite WRITE_ENABLED=true, but does not provide guidance on when to use this tool vs alternatives or when not to use it.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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