autotask_update_ticket
Update an Autotask ticket by providing its ID and optionally modifying fields such as title, status, priority, or due date. Only specified fields are changed.
Instructions
Update ticket record. Only provided fields are changed.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| ticketId | Yes | The ID of the ticket to update | |
| title | No | ||
| description | No | ||
| status | No | Ticket status ID (use autotask_list_ticket_statuses to find valid IDs) | |
| priority | No | Ticket priority ID (use autotask_list_ticket_priorities to find valid IDs) | |
| assignedResourceID | No | Assigned resource ID. If set, assignedResourceRoleID is also required by Autotask. | |
| assignedResourceRoleID | No | Role ID for the assigned resource. Required by Autotask when assignedResourceID is set. | |
| dueDateTime | No | Due date and time in ISO 8601 format (e.g. 2026-03-15T17:00:00Z) | |
| contactID | No | Contact ID for the ticket |