autotask_update_ticket
Update ticket records by specifying only the fields to change. Pass the ticket ID and optional fields like status, priority, or description.
Instructions
Update ticket record. Only provided fields are changed.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| title | No | ||
| status | No | Ticket status ID (use autotask_list_ticket_statuses to find valid IDs) | |
| priority | No | Ticket priority ID (use autotask_list_ticket_priorities to find valid IDs) | |
| ticketId | Yes | The ID of the ticket to update | |
| contactID | No | Contact ID for the ticket | |
| issueType | No | First-level issue type ID (picklist). Required context for subIssueType. Use autotask_get_field_info (entity "Tickets", field "issueType") to discover valid values. | |
| description | No | ||
| dueDateTime | No | Due date and time in ISO 8601 format (e.g. 2026-03-15T17:00:00Z) | |
| subIssueType | No | Sub issue type ID (picklist). Must be valid for the selected issueType. Use autotask_get_field_info (entity "Tickets", field "subIssueType") to discover valid values. | |
| assignedResourceID | No | Assigned resource ID. If set, assignedResourceRoleID is also required by Autotask. | |
| assignedResourceRoleID | No | Role ID for the assigned resource. Required by Autotask when assignedResourceID is set. |