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asachs01

Autotask MCP Server

autotask_update_ticket

Update an existing Autotask ticket by providing only the fields to change. Modify title, description, status, priority, assigned resource, due date, or contact.

Instructions

Update an existing ticket in Autotask. Only fields provided will be changed.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
ticketIdYesThe ID of the ticket to update
titleNoTicket title
descriptionNoTicket description
statusNoTicket status ID (use autotask_list_ticket_statuses to find valid IDs)
priorityNoTicket priority ID (use autotask_list_ticket_priorities to find valid IDs)
assignedResourceIDNoAssigned resource ID. If set, assignedResourceRoleID is also required by Autotask.
assignedResourceRoleIDNoRole ID for the assigned resource. Required by Autotask when assignedResourceID is set.
dueDateTimeNoDue date and time in ISO 8601 format (e.g. 2026-03-15T17:00:00Z)
contactIDNoContact ID for the ticket
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

With no annotations provided, the description carries full burden. It discloses partial update behavior ('Only fields provided will be changed') but lacks any other behavioral context such as authorization, idempotency, or side effects.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

One sentence, no wasted words. Perfectly concise and front-loaded.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given the 9 parameters (all documented in schema), no output schema, and no annotations, the description is adequate for a simple update but lacks depth on return values, side effects, or prerequisites.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100% with descriptions for all 9 parameters. The description adds no extra parameter-specific meaning beyond the schema; it only reiterates the partial update behavior. Baseline of 3 applies due to high coverage.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states 'Update an existing ticket in Autotask', using specific verb+resource. It distinguishes from sibling tools like autotask_create_ticket and autotask_search_tickets.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description implies usage for updating existing tickets via the verb 'update', but provides no explicit when-to-use or when-not-to-use guidance, nor alternatives. The context is implied but not elaborated.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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