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asachs01

Autotask MCP Server

autotask_update_ticket

Modify ticket details in Autotask by providing the ticket ID and any fields to update, like status, priority, or assignment.

Instructions

Update ticket record. Only provided fields are changed.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
ticketIdYesThe ID of the ticket to update
titleNo
descriptionNo
statusNoTicket status ID (use autotask_list_ticket_statuses to find valid IDs)
priorityNoTicket priority ID (use autotask_list_ticket_priorities to find valid IDs)
assignedResourceIDNoAssigned resource ID. If set, assignedResourceRoleID is also required by Autotask.
assignedResourceRoleIDNoRole ID for the assigned resource. Required by Autotask when assignedResourceID is set.
dueDateTimeNoDue date and time in ISO 8601 format (e.g. 2026-03-15T17:00:00Z)
contactIDNoContact ID for the ticket
issueTypeNoFirst-level issue type ID (picklist). Required context for subIssueType. Use autotask_get_field_info (entity "Tickets", field "issueType") to discover valid values.
subIssueTypeNoSub issue type ID (picklist). Must be valid for the selected issueType. Use autotask_get_field_info (entity "Tickets", field "subIssueType") to discover valid values.
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are provided, and the description only states basic update behavior. It fails to disclose important traits like field dependencies (assignedResourceID requires role), partial update semantics beyond the brief note, or potential side effects (e.g., workflow triggers).

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is exceptionally concise at two sentences, with no filler. Every word adds value, and it is front-loaded with the core action.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given the tool's complexity (11 parameters, field dependencies) and lack of annotations or output schema, the description is insufficient. It omits return value, error conditions, and validation constraints, leaving the agent underinformed for successful invocation.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

With 82% schema description coverage, the schema already describes most parameters. The tool description adds no additional meaning beyond what is in the schema, so a baseline score of 3 is appropriate.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states it updates a ticket record and emphasizes partial update ('Only provided fields are changed'). This distinctively differentiates it from sibling tools like create_ticket or search_tickets.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description implies usage for modifying existing tickets but lacks explicit when-to-use or when-not-to-use guidance. No mention of prerequisites or alternatives despite many sibling update tools.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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