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asachs01

Autotask MCP Server

autotask_create_service_call_ticket

Associate a ticket with a service call to enable scheduling.

Instructions

Link a ticket to a service call. This associates the ticket with the service call for scheduling purposes.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
serviceCallIDYesThe service call ID to link the ticket to
ticketIDYesThe ticket ID to link to the service call
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations provided, so description carries full burden. It only says 'link' and 'associates', implying mutation but lacks details on side effects (e.g., does it modify status?), prerequisites (both entities must exist?), or failure modes. Minimal behavioral context.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Two concise sentences, no wasted words. Front-loads the action and adds context. Efficient and clear.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a simple 2-parameter tool, the description covers basic purpose. However, it lacks information about expected return values, error conditions, and prerequisites (e.g., entities must exist). Could be more complete given zero annotations and no output schema.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100% with descriptions for both parameters. The description does not add new meaning beyond the schema; it only restates the purpose. Baseline of 3 is appropriate as schema already documents parameters.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the tool links a ticket to a service call, using specific verb 'link' and resource 'ticket to a service call'. It distinguishes from siblings like 'autotask_create_service_call' (creates call) and 'autotask_create_ticket' (creates ticket). The second sentence adds purpose context 'for scheduling purposes'.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

No explicit guidance on when to use this tool versus alternatives. The description does not mention prerequisites, conditions, or exclude cases (e.g., when ticket already linked). Sibling tools exist for creating or linking resources, but no direction is provided.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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