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asachs01

Autotask MCP Server

autotask_create_service_call_ticket

Link a ticket to a service call to associate them for scheduling purposes. Provide the service call ID and ticket ID to create the association.

Instructions

Link a ticket to a service call. This associates the ticket with the service call for scheduling purposes.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
serviceCallIDYesThe service call ID to link the ticket to
ticketIDYesThe ticket ID to link to the service call
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are provided, so the description must fully disclose behavior. It only says 'associates the ticket with the service call for scheduling purposes,' but does not specify if the association is created new, overridden, or if there are side effects (e.g., updates to ticket or service call status). This lack of detail limits transparency.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is concise with two short sentences, no redundant information, and is appropriately front-loaded. Every word adds value.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given no annotations and no output schema, the description is incomplete. It does not explain what happens if the link already exists, error scenarios, or whether the operation is idempotent. For a linking operation, more behavioral context is needed.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

The input schema covers 100% of parameters with clear descriptions (serviceCallID and ticketID). The description adds minimal context ('for scheduling purposes'), which does not significantly enhance understanding beyond the schema. Baseline score is appropriate.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states 'Link a ticket to a service call' with a specific verb and resource. This distinguishes it from sibling tools like autotask_create_service_call and autotask_create_ticket, which create new entities rather than linking existing ones.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description implies the tool is used to associate a ticket with a service call for scheduling, but provides no explicit guidance on when to use it versus alternatives like searching for existing links or deleting links. No exclusions or when-not-to-use are stated.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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