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asachs01

Autotask MCP Server

autotask_create_service_call

Schedule work on tickets by creating a service call in Autotask. Provide description, start/end times, and company ID.

Instructions

Create a new service call in Autotask. Service calls are used to schedule and plan work on tickets.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
descriptionYesDescription of the service call
statusNoStatus picklist ID (use autotask_get_field_info with entityType "ServiceCalls" to find valid values)
startDateTimeYesScheduled start date/time (ISO 8601 format, e.g. 2026-03-22T09:00:00Z)
endDateTimeYesScheduled end date/time (ISO 8601 format)
companyIDNoCompany ID this service call is for
companyLocationIDNoCompany location ID (optional)
completeNoWhether this service call is complete (default: false)
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations; description only says 'create' without detailing side effects, return behavior, authentication needs, or error states. For a mutation tool with no output schema, this is insufficient.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness4/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Two sentences with no redundancy. However, it could be more informative without significant length increase.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

No annotations or output schema; description does not explain return values, relationships to tickets, or post-creation behavior. Incomplete for a creation tool with moderate complexity.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100% and each parameter has a description. The tool description adds no additional meaning beyond the schema, so baseline 3 applies.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the tool creates a new service call and explains that service calls are used to schedule and plan work on tickets. The name and description together uniquely identify this tool among many create-siblings.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

No guidance on when to use this tool versus alternatives like autotask_create_service_call_ticket or autotask_create_ticket. Missing prerequisites (e.g., need a ticket?) and use cases.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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