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asachs01

Autotask MCP Server

autotask_create_service_call

Create a new service call in Autotask to schedule and plan work on tickets by specifying description, start and end times, and optional company details.

Instructions

Create a new service call in Autotask. Service calls are used to schedule and plan work on tickets.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
descriptionYesDescription of the service call
statusNoStatus picklist ID (use autotask_get_field_info with entityType "ServiceCalls" to find valid values)
startDateTimeYesScheduled start date/time (ISO 8601 format, e.g. 2026-03-22T09:00:00Z)
endDateTimeYesScheduled end date/time (ISO 8601 format)
companyIDNoCompany ID this service call is for
companyLocationIDNoCompany location ID (optional)
completeNoWhether this service call is complete (default: false)
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are provided, so the description must disclose behavioral traits. It only states it creates a service call but does not mention side effects, authorization needs, or whether it overwrites existing data. This is insufficient for understanding the tool's full behavior.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is two sentences, both essential. The first states the action, the second clarifies the resource's purpose. No unnecessary words.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Without annotations or output schema, the description should cover return values, error conditions, and required permissions. It does not mention any of these, leaving gaps for a tool with 7 parameters.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100%, and parameter descriptions exist but are minimal (e.g., 'Description of the service call'). The description adds no new semantic information beyond what the schema provides.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description explicitly states 'Create a new service call in Autotask' and explains that service calls are used to schedule and plan work on tickets. This clearly distinguishes it from tools like autotask_create_ticket or autotask_create_service_call_ticket.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description provides no guidance on when to use this tool over alternatives (e.g., when to create a service call versus a ticket). It lacks explicit context for appropriate use cases or prerequisites.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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