autotask_create_ticket

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are provided, so the description must disclose behavioral traits. It merely states 'Create new ticket record' without details on side effects, permissions, rate limits, or what the response contains (e.g., returns the new ticket ID). This is insufficient for a mutation tool.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single sentence, which is concise but under-specified. Given the complexity (21 parameters), a slightly longer description adding overview or usage hints would earn its place. Currently, it is too brief to be fully helpful.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Despite high schema coverage, the description omits key context such as what the tool returns (likely the new ticket ID) and any behavioral caveats. With no output schema, the description should compensate, but it does not. The tool is complex, and the description falls short.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Scheam description coverage is high (81%), and many parameters already have rich descriptions (e.g., queueID referencing autotask_list_queues, assignedResourceID dependency). The description adds no additional meaning beyond what the schema provides, so baseline 3 is appropriate.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states 'Create new ticket record', indicating the verb (create) and resource (ticket record). However, among many sibling create tools (e.g., create_company, create_contact), it does not differentiate itself, missing specificity that this creates a support ticket in Autotask.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Does the description explain when to use this tool, when not to, or what alternatives exist?

No guidance on when to use this tool versus alternatives like update_ticket or search_tickets. No prerequisites or context for typical usage are mentioned, leaving the agent without decision support.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.