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asachs01

Autotask MCP Server

by asachs01

autotask_create_ticket

Create a new support ticket in Autotask with required company, title, and description. Optionally set queue, priority, status, and other ticket details.

Instructions

Create new ticket record

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
titleYes
sourceNoTicket source ID (picklist, e.g. Phone, Email, Portal). Use autotask_get_field_info (entity "Tickets", field "source") to discover valid values.
statusNo
queueIDNoQueue ID to route the ticket to. Use autotask_list_queues to discover valid IDs.
priorityNo
companyIDYesCompany ID for the ticket
contactIDNoContact ID for the ticket
issueTypeNoFirst-level issue type ID (picklist). Required context for subIssueType. Use autotask_get_field_info (entity "Tickets", field "issueType") to discover valid values.
projectIDNoProject ID to associate the ticket with. Links the ticket to an existing project.
resolutionNoTicket-level resolution text. This is the Resolution field on the ticket itself, NOT a ticket note.
ticketTypeNoTicket type ID (picklist, e.g. Service Request, Incident, Problem, Change).
descriptionYes
subIssueTypeNoSub issue type ID (picklist). Must be valid for the selected issueType. Use autotask_get_field_info (entity "Tickets", field "subIssueType") to discover valid values.
billingCodeIDNoWork type / billing code ID used for billing this ticket.
estimatedHoursNoEstimated hours of work for the ticket.
ticketCategoryNoTicket category ID (picklist). Use autotask_get_field_info with entity "Tickets" and field "ticketCategory" to discover valid values.
userDefinedFieldsNoUser-defined (custom) fields for the ticket, as an array of { name, value } objects matching the Autotask REST API shape.
assignedResourceIDNoAssigned resource ID. If set, assignedResourceRoleID is also required by Autotask.
assignedResourceRoleIDNoRole ID for the assigned resource. Required by Autotask when assignedResourceID is set.
serviceLevelAgreementIDNoService Level Agreement (SLA) ID to apply to the ticket.
ticketAdditionalContactsNoAdditional contact IDs to associate with the ticket (beyond the primary contactID).
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations exist, so the description bears full responsibility for behavioral disclosure. It only states 'Create new ticket record' with no details on side effects (e.g., permanent creation), authorization requirements, rate limits, or whether it overwrites existing data. This is insufficient for a mutation tool.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness2/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is very short (one phrase), but lacks structure and essential information. While concise in word count, it sacrifices clarity and completeness. For a tool with 21 parameters, a more structured description (e.g., listing required fields or behavioral notes) would be warranted.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness1/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given the tool's complexity (21 parameters, 3 required, no output schema), the description is severely incomplete. It does not mention required fields, return values, error behavior, or prerequisites. For an agent to correctly invoke this tool, far more context is needed.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is high (81%), so the schema already documents most parameters. The description does not add any parameter meaning beyond what the schema provides. Baseline of 3 is appropriate since the description does not contradict or redundantly explain parameters.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose3/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description 'Create new ticket record' states the action and resource clearly, but is too generic. It does not differentiate from sibling tools like autotask_update_ticket or autotask_search_tickets, though the name alone does hint at creation. The description adds minimal value beyond the name.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

No guidance is provided on when to use this tool versus alternatives. There are many sibling tools for tickets (search, update, delete, etc.), but the description offers no context for selection. The schema references other tools (e.g., autotask_get_field_info) but the description itself lacks any usage guidelines.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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