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asachs01

Autotask MCP Server

by asachs01

autotask_search_ticket_notes

Search notes on a specific ticket to avoid API rate limits. Use ticket ID for targeted results.

Instructions

Search for notes on a specific ticket. Iterating across many tickets trips Autotask's per-integration API threshold — scope the parent list first.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
pageSizeNoNumber of results to return (default: 25, max: 100)
ticketIdYesThe ticket ID to search notes for
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Discloses a key behavioral trait (API threshold) not in annotations, but does not mention other behaviors like pagination or permissions. Annotations are absent, so description carries moderate burden.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Two concise sentences, front-loaded with purpose, no wasted words. Efficiently communicates key information.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Provides purpose and critical usage warning. With 2 parameters documented in schema, the description is largely complete, though missing details about response format (no output schema). Minor gap but acceptable.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100%, and the description adds no additional meaning beyond the schema. Baseline 3 is appropriate.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

Clear verb ('Search') + resource ('notes on a specific ticket'). Distinguishes from siblings like 'get_ticket_note' and 'create_ticket_note' by specifying the search scope and including a warning about API thresholds.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines5/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

Explicitly states when not to use ('iterating across many tickets') and provides a best practice ('scope the parent list first'). Directly addresses alternative usage scenarios.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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