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asachs01

Autotask MCP Server

autotask_search_ticket_notes

Search notes for a specific Autotask ticket to avoid API threshold limits when iterating across multiple tickets.

Instructions

Search for notes on a specific ticket. Iterating across many tickets trips Autotask's per-integration API threshold — scope the parent list first.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
ticketIdYesThe ticket ID to search notes for
pageSizeNoNumber of results to return (default: 25, max: 100)
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations provided, so description carries full burden. Discloses rate-limiting behavior (API threshold). Does not mention read-only nature or other behavioral traits like idempotency, but adds useful context beyond basic operation.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Two concise sentences: first sentence states purpose clearly, second sentence adds critical behavioral guidance. No redundant or unnecessary content.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a search tool with no output schema, description covers purpose and a key behavioral constraint. Lacks details on return format or pagination, but sibling tools and common patterns fill the gap. Adequate for selection and invocation.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100% with both parameters described. Description adds no extra parameter meaning beyond what schema provides. Baseline 3 is appropriate.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

Clearly states 'Search for notes on a specific ticket,' which is a specific verb+resource. Distinguishes from sibling tools like autotask_get_ticket_note (specific note retrieval) and autotask_create_ticket_note (creation).

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

Provides explicit warning about API threshold when iterating many tickets and suggests scoping parent list first. Does not explicitly state when not to use, but the guidance implies careful usage.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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