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asachs01

Autotask MCP Server

by asachs01

autotask_create_ticket_note

Creates a new note on a ticket in Autotask PSA with specified content, note type, and visibility setting.

Instructions

Create a new note for a ticket

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
titleNoNote title
publishYesPublish/visibility picklist ID. Tenant-specific and security-sensitive (controls whether the note is visible to clients). Call autotask_get_field_info with entity "TicketNotes" and field "publish" to discover the exact label-to-ID mapping before calling this tool. Never guess — the wrong value can expose internal notes to clients.
noteTypeYesNote type picklist ID. Tenant-specific — call autotask_get_field_info with entity "TicketNotes" and field "noteType" to discover the exact label-to-ID mapping before calling this tool. Do not assume values from other Autotask instances apply here.
ticketIdYesThe ticket ID to add the note to
descriptionYesNote content
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are provided, so the description carries the full burden. It discloses that the tool creates a note (implying mutation) and the publish parameter description warns about security sensitivity. However, it does not mention potential side effects, error handling, or response behavior.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness4/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single, front-loaded sentence with no redundancy. While concise, it could include more context without becoming verbose.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given the complexity (5 params, 4 required, no output schema, no annotations), the description is too minimal. It does not explain return values, prerequisites beyond schema hints, or what happens after creation. The schema provides good param descriptions, but the overall tool context is incomplete.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100% with detailed parameter descriptions (e.g., guidance for publish and noteType). The tool description itself adds no additional parameter meaning beyond what the schema already provides, meeting baseline expectations.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description 'Create a new note for a ticket' clearly states the action (create) and resource (note for a ticket), distinguishing it from other note creation tools like create_company_note or create_project_note.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description lacks explicit when-to-use or when-not-to-use guidance. However, the parameter descriptions for publish and noteType hint at prerequisites (calling autotask_get_field_info), implying usage context. No alternative tools are mentioned.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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