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asachs01

Autotask MCP Server

autotask_create_ticket_note

Add a note to an Autotask ticket with specified content, type, and visibility settings.

Instructions

Create a new note for a ticket

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
ticketIdYesThe ticket ID to add the note to
titleNoNote title
descriptionYesNote content
noteTypeYesNote type picklist ID. Tenant-specific — call autotask_get_field_info with entity "TicketNotes" and field "noteType" to discover the exact label-to-ID mapping before calling this tool. Do not assume values from other Autotask instances apply here.
publishYesPublish/visibility picklist ID. Tenant-specific and security-sensitive (controls whether the note is visible to clients). Call autotask_get_field_info with entity "TicketNotes" and field "publish" to discover the exact label-to-ID mapping before calling this tool. Never guess — the wrong value can expose internal notes to clients.
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

With no annotations, the description should disclose behavioral traits such as side effects, required permissions, or what happens upon creation. It merely restates the purpose without adding behavioral context.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Single sentence, no fluff, directly conveys the purpose.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given no output schema and no annotations, the description is too brief. It does not specify return values, error handling, or any constraints, leaving the agent underinformed.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100% with detailed descriptions, especially for noteType and publish. The tool description adds no further meaning beyond the schema, so baseline score of 3 is appropriate.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the action ('Create') and the object ('a note for a ticket'), which distinguishes it from other create tools like autotask_create_ticket or autotask_create_company_note.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

No guidance on when to use this tool versus alternatives (e.g., autotask_create_ticket_attachment or autotask_search_ticket_notes). No prerequisites or context provided.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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