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asachs01

Autotask MCP Server

autotask_list_queues

Retrieve all ticket queues in Autotask to obtain queue IDs needed for filtering tickets by queue.

Instructions

List all available ticket queues in Autotask. Use this to find queue IDs for filtering tickets by queue.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault

No arguments

Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are provided, so the description carries full burden. It states the tool lists all queues without mentioning any behavioral traits like read-only or pagination. However, for a simple list operation, the description is honest and sufficient, earning a mid-range score.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Two sentences: first states purpose, second states usage. No unnecessary words, front-loaded, and each sentence adds value.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given no output schema, the description hints at return value (queue IDs). Lacks details on output format or pagination but is sufficient for a simple list tool. Could be slightly more complete but currently adequate.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

The input schema is empty (no parameters), and schema description coverage is 100%. The description adds no parameter-specific information beyond the schema, so baseline of 3 applies.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the tool lists all available ticket queues, using the specific verb 'list' and resource 'ticket queues'. It distinguishes from sibling list tools (categories, phases, etc.) by specifying queues.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description provides a clear use case: 'find queue IDs for filtering tickets by queue'. It does not explicitly exclude alternatives, but the purpose is well-defined and no other tool lists queues, so guidance is adequate.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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