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asachs01

Autotask MCP Server

autotask_list_queues

List all Autotask ticket queues to obtain their IDs for filtering tickets by queue.

Instructions

List all available ticket queues in Autotask. Use this to find queue IDs for filtering tickets by queue.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault

No arguments

Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

The description indicates a read-only listing operation, which is appropriate. With no annotations provided, it carries the full burden for behavioral disclosure, but it lacks details about return format, pagination, or any side effects. For a simple list, it is adequate but not comprehensive.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is two succinct sentences: the first states the action, the second explains the purpose. Every word is valuable, with no redundancy or filler.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given the tool's simplicity (no parameters, no output schema), the description adequately covers its function and usage. It could mention if the list is paginated or limited, but for a basic list, it is largely complete.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters4/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

The input schema has zero parameters, so the baseline is 4. The description does not need to add parameter info, and it correctly explains the output (queue IDs) without overcomplicating.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the tool lists all available ticket queues, with a specific verb and resource. It distinguishes itself from sibling list tools by focusing on queues for filtering tickets, making it unambiguous.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description explicitly says to use this tool to find queue IDs for filtering tickets, providing clear usage context. However, it does not mention when not to use it or compare with alternatives, though the use case is well-defined.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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