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asachs01

Autotask MCP Server

by asachs01

autotask_search_service_calls

Search for service calls in Autotask using filters like company, status, or date range to find relevant records.

Instructions

Search for service calls in Autotask. Filter by company, status, or date range.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
statusNoFilter by status picklist ID (use autotask_get_field_info with entityType "ServiceCalls" to find valid values)
pageSizeNoNumber of results to return (default: 25, max: 100)
companyIdNoFilter by company ID
startAfterNoFilter service calls starting on or after this date/time (ISO 8601 format)
startBeforeNoFilter service calls starting on or before this date/time (ISO 8601 format)
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are provided, so the description carries full burden. It does not disclose behavioral traits like pagination, read-only nature, or return format. The agent needs more context to understand side effects or constraints.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Two sentences with no unnecessary information. The main action is front-loaded, and every word serves a purpose. The structure is efficient for quick understanding.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given zero annotations, no output schema, and 5 parameters, the description is too minimal. It omits pagination details, date format, and how to interpret results. A more complete description would include expected output or usage examples.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100%, so parameters are already well-documented. The description adds general context about filtering by company, status, or date range, but this adds minimal value beyond the schema. Baseline score of 3 is appropriate.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states 'Search for service calls in Autotask', identifying the verb and resource. However, it does not distinguish from sibling tools like autotask_search_service_call_tickets, which could cause ambiguity.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description lists filtering options (company, status, date range) which imply when to use the tool, but lacks explicit guidance on when not to use it or alternatives. No exclusions or prerequisites are mentioned.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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