Skip to main content
Glama
asachs01

Autotask MCP Server

autotask_search_service_calls

Search Autotask service calls filtered by company, status, or date range to locate specific records.

Instructions

Search for service calls in Autotask. Filter by company, status, or date range.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
companyIdNoFilter by company ID
statusNoFilter by status picklist ID (use autotask_get_field_info with entityType "ServiceCalls" to find valid values)
startAfterNoFilter service calls starting on or after this date/time (ISO 8601 format)
startBeforeNoFilter service calls starting on or before this date/time (ISO 8601 format)
pageSizeNoNumber of results to return (default: 25, max: 100)
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are provided, so the description must convey behavioral traits. It only mentions filtering and does not disclose that it is a read-only operation, any side effects, rate limits, or return format. The behavioral context is insufficient.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single sentence that communicates the core purpose efficiently. Every word adds value, with no fluff or repetition.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a search tool with 5 parameters (pageSize, ISO dates), the description lacks details on pagination, date format, status lookup via autotask_get_field_info, and what is returned. Schema covers parameters but context is incomplete.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100% with descriptions for all parameters. The description adds only a high-level summary of filters, which does not substantially enhance understanding beyond the schema. Baseline 3 is appropriate as schema does the job.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the action (search) and the resource (service calls), and lists specific filter types (company, status, date range). This distinguishes it from sibling search tools like autotask_search_companies or autotask_search_tickets.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description provides no guidance on when to use this tool versus alternatives. It does not mention prerequisites, common patterns, or when not to use it. With many sibling search tools, this gap is significant.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

Install Server

Other Tools

Latest Blog Posts

MCP directory API

We provide all the information about MCP servers via our MCP API.

curl -X GET 'https://glama.ai/api/mcp/v1/servers/asachs01/autotask-mcp'

If you have feedback or need assistance with the MCP directory API, please join our Discord server