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asachs01

Autotask MCP Server

autotask_get_ticket_note

Retrieve a specific note from an Autotask ticket using its ticket ID and note ID for detailed reference.

Instructions

Get a specific ticket note by ticket ID and note ID

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
ticketIdYesThe ticket ID
noteIdYesThe note ID to retrieve
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations are absent, so description bears full burden. It merely states the operation without disclosing any behavioral traits (e.g., permissions, data format, or that it returns the full note object).

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Single, clear sentence with no wasted words. Efficiently communicates the purpose.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

No output schema is provided, so description should clarify what the response contains (e.g., note content, metadata). It only states 'get a specific ticket note' without describing the return structure.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema already provides descriptions for both parameters (100% coverage). Description repeats schema info without adding new constraints or formatting details, so baseline 3 applies.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

Description uses specific verb 'Get' and resource 'specific ticket note' with required identifiers (ticket ID and note ID). Clearly distinguishes from siblings like autotask_search_ticket_notes which retrieves multiple notes.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

No guidance on when to use this tool vs alternatives such as autotask_search_ticket_notes or autotask_get_ticket_details. No context on prerequisites or exclusions.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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