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asachs01

Autotask MCP Server

autotask_get_ticket_note

Retrieve a specific note from an Autotask ticket using the ticket ID and note ID. Access detailed ticket notes directly for support and tracking.

Instructions

Get a specific ticket note by ticket ID and note ID

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
ticketIdYesThe ticket ID
noteIdYesThe note ID to retrieve
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are provided, so the description carries the full burden for behavioral disclosure. It does not state that the operation is read-only, nor does it mention any side effects, permissions, rate limits, or response format.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single, focused sentence with no wasted words. It efficiently communicates the core functionality.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

The description is minimal and does not explain what a ticket note is, what the response looks like, or any constraints. Given the simplicity of the tool and lack of output schema, more detail would be beneficial for full context.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100% with descriptions for both parameters. The tool description adds no additional meaning beyond the schema parameter descriptions, so baseline score of 3 is appropriate.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description explicitly states the action (Get), the resource (a specific ticket note), and the required identifiers (ticket ID and note ID). It clearly distinguishes this tool from other 'get' siblings like get_ticket_attachment or get_ticket_charge.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

No guidance on when to use this tool versus alternatives such as search_ticket_notes. No mention of prerequisites, when not to use, or comparison with similar tools.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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