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asachs01

Autotask MCP Server

autotask_get_ticket_note

Retrieve a specific ticket note from Autotask using its ticket ID and note ID.

Instructions

Get a specific ticket note by ticket ID and note ID

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
ticketIdYesThe ticket ID
noteIdYesThe note ID to retrieve
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are provided, so the description carries the burden. It indicates a read operation ('Get') but does not disclose any behavioral traits such as permissions, rate limits, or error conditions. Minimal but non-contradictory.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single, concise sentence that immediately conveys the tool's purpose. No unnecessary words or details.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a simple get operation with two parameters, the description is adequate but incomplete. It does not mention what the response contains (e.g., note fields, attachments). No output schema exists to compensate.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100% with descriptions for both parameters. The description restates 'by ticket ID and note ID' which adds no new meaning beyond the schema. Baseline score of 3 applies.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the action 'Get' and the resource 'specific ticket note by ticket ID and note ID'. It is specific and unambiguous, but does not differentiate from sibling tools like 'autotask_search_ticket_notes'.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description provides no guidance on when to use this tool versus alternatives (e.g., search tools for listing notes). An agent might not know to use this when a specific note ID is known.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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