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asachs01

Autotask MCP Server

autotask_get_service_call

Get detailed information about a specific service call by its ID, enabling verification of call status and history.

Instructions

Get a specific service call by ID

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
serviceCallIdYesThe service call ID to retrieve
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are provided. The description only states 'Get', which implies a read operation, but does not disclose any behavioral traits such as permissions required, rate limits, or side effects. The return format is not described (no output schema), so an agent has no information about what the response contains.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single sentence of 8 words, extremely concise and front-loaded with the key information. Every word is necessary.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a simple get-by-ID tool, the description provides adequate context to select it, but it lacks details about the output (no output schema) and error handling. Given the complexity is low, a score of 3 is appropriate as it is minimally viable but could be improved.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100% with the parameter 'serviceCallId' fully described in the input schema. The description adds no additional meaning beyond what the schema already provides. Baseline is 3 due to high coverage, and no extra value is added.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the action ('Get'), the resource ('service call'), and the identifier ('by ID'). This clearly distinguishes it from sibling tools like autotask_search_service_calls (search) and autotask_create_service_call (create).

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

No guidance is provided on when to use this tool versus alternatives. For example, it does not mention that this tool retrieves a single record, whereas autotask_search_service_calls returns a list. No exclusions or prerequisites are given.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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