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asachs01

Autotask MCP Server

by asachs01

autotask_search_tickets

Search for tickets in Autotask using filters like company, queue, status, priority, assigned resource, or contact. Supports date ranges and returns up to 500 results per page.

Instructions

Search tickets by company, queue, status, priority. Use autotask_get_ticket_details for full data. Max 500/page.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
pageNo
statusNoFilter by ticket status ID (omit for all open tickets)
queueIDNoFilter by queue ID. Use autotask_list_queues to discover valid IDs.
pageSizeNoMax 500
priorityNoFilter by ticket priority ID. Use autotask_list_ticket_priorities to discover valid IDs.
companyIDNoFilter by company ID
contactIDNoFilter by primary contact ID — returns only tickets where contactID matches
searchTermNoSearch by ticket number prefix
unassignedNoSet to true to find unassigned tickets
createdAfterNoFilter tickets created on or after this date (ISO format, e.g. 2026-01-01)
createdBeforeNoFilter tickets created on or before this date (ISO format)
lastActivityAfterNoFilter tickets with activity on or after this date (ISO format)
assignedResourceIDNoFilter by assigned resource ID
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations; description discloses max 500 per page and pagination but does not mention default behavior, read-only nature, or return format.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness4/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Two sentences, front-loaded with key filters and alternative tool reference. Efficient but could be slightly more structured.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Lacks description of return value format or field set; for a search tool with 13 parameters and no output schema, more context on results is needed.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is high (92%); description adds little beyond schema descriptions, mainly reinforcing pagination limit already in schema.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states 'Search tickets by company, queue, status, priority.' and distinguishes from autotask_get_ticket_details by noting that tool is for full data.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

Provides a reference to an alternative tool for full data, but lacks explicit when-not-to-use guidance or prerequisites.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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