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asachs01

Autotask MCP Server

autotask_search_tickets

Search tickets by company, queue, status, priority, dates, or assigned resource. Retrieve up to 500 results per page to find support tickets.

Instructions

Search tickets by company, queue, status, priority. Use autotask_get_ticket_details for full data. Max 500/page.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
searchTermNoSearch by ticket number prefix
companyIDNoFilter by company ID
contactIDNoFilter by primary contact ID — returns only tickets where contactID matches
statusNoFilter by ticket status ID (omit for all open tickets)
assignedResourceIDNoFilter by assigned resource ID
unassignedNoSet to true to find unassigned tickets
createdAfterNoFilter tickets created on or after this date (ISO format, e.g. 2026-01-01)
createdBeforeNoFilter tickets created on or before this date (ISO format)
lastActivityAfterNoFilter tickets with activity on or after this date (ISO format)
pageNo
pageSizeNoMax 500
Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

With no annotations, the description carries the burden. It discloses the max 500/page limit, which is a key behavioral trait. For a read-only search, this is adequate.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Two sentences, no fluff, front-loaded with key information. Every sentence adds value.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given no output schema, the description does not explain return format, but it does mention pagination limit. It is fairly complete for a search tool, though it could hint at the output being a list.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 91% (high), so baseline is 3. The description adds the max 500/page constraint beyond the schema, but otherwise summarizes filters already described.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states it is a search tool for tickets with specific filters (company, queue, status, priority) and directs to autotask_get_ticket_details for full data, distinguishing it from siblings.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description tells when to use this tool (search by filters) and when to use an alternative (get details for full data). It does not explicitly list exclusions, but the context is clear enough.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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