autotask_search_tickets
Search for tickets in Autotask using filters like company, queue, status, priority, assigned resource, or contact. Supports date ranges and returns up to 500 results per page.
Instructions
Search tickets by company, queue, status, priority. Use autotask_get_ticket_details for full data. Max 500/page.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| page | No | ||
| status | No | Filter by ticket status ID (omit for all open tickets) | |
| queueID | No | Filter by queue ID. Use autotask_list_queues to discover valid IDs. | |
| pageSize | No | Max 500 | |
| priority | No | Filter by ticket priority ID. Use autotask_list_ticket_priorities to discover valid IDs. | |
| companyID | No | Filter by company ID | |
| contactID | No | Filter by primary contact ID — returns only tickets where contactID matches | |
| searchTerm | No | Search by ticket number prefix | |
| unassigned | No | Set to true to find unassigned tickets | |
| createdAfter | No | Filter tickets created on or after this date (ISO format, e.g. 2026-01-01) | |
| createdBefore | No | Filter tickets created on or before this date (ISO format) | |
| lastActivityAfter | No | Filter tickets with activity on or after this date (ISO format) | |
| assignedResourceID | No | Filter by assigned resource ID |