autotask_search_tickets
Search tickets using filters like company, status, priority, and assigned resource. Returns up to 500 results per page for efficient ticket management.
Instructions
Search tickets by company, queue, status, priority. Use autotask_get_ticket_details for full data. Max 500/page.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| searchTerm | No | Search by ticket number prefix | |
| companyID | No | Filter by company ID | |
| contactID | No | Filter by primary contact ID — returns only tickets where contactID matches | |
| status | No | Filter by ticket status ID (omit for all open tickets) | |
| assignedResourceID | No | Filter by assigned resource ID | |
| unassigned | No | Set to true to find unassigned tickets | |
| createdAfter | No | Filter tickets created on or after this date (ISO format, e.g. 2026-01-01) | |
| createdBefore | No | Filter tickets created on or before this date (ISO format) | |
| lastActivityAfter | No | Filter tickets with activity on or after this date (ISO format) | |
| page | No | ||
| pageSize | No | Max 500 |