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asachs01

Autotask MCP Server

by asachs01

autotask_get_ticket_history

Retrieve an audited ticket field change by its history ID, showing who changed it, when, and the before/after values.

Instructions

Get a single ticket history entry by ID. Each entry records one audited change to a ticket field (who, when, before/after).

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
historyIdYesThe ticket history entry ID to retrieve
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations exist. Description accurately describes a read operation and the nature of the data, but could mention potential 404 if ID not found or other constraints.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Two sentences, front-loaded with purpose, no wasted words.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness5/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given simple single-parameter tool with no output schema, description sufficiently covers purpose and data content.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema already fully describes the historyId parameter (100% coverage). Description adds context about what the entry contains but not additional parameter details.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

Description clearly states it gets a single ticket history entry by ID and explains what a history entry records (who, when, before/after). This distinguishes it from sibling search_ticket_history.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

Description implies use when you have a specific history ID, but does not explicitly state when to use or exclude alternatives like search_ticket_history.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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