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asachs01

Autotask MCP Server

autotask_update_service_call

Update an existing service call: change its status, start/end times, or description. Set complete to true to close the service call.

Instructions

Update an existing service call. Use this to change status, times, or description. To complete/close a service call, set complete: true or update the status.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
serviceCallIdYesThe service call ID to update
descriptionNoUpdated description
statusNoUpdated status picklist ID
startDateTimeNoUpdated start date/time (ISO 8601 format)
endDateTimeNoUpdated end date/time (ISO 8601 format)
completeNoSet to true to mark the service call as complete/closed
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations provided, so description must fully disclose behavior. It describes the update action but omits details like permissions needed, side effects (e.g., notifications), idempotency, or whether partial updates are supported. For a mutation tool, this is insufficient.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Two sentences, front-loaded with action and purpose. Every sentence adds value without redundancy. No unnecessary words.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given 6 parameters and no output schema, description could explain return value or update semantics. It mentions specific use cases but lacks detail on outcomes (e.g., what is returned). Moderately complete but has gaps.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100%, so the schema documents all parameters. Description adds helpful context for the 'complete' parameter (mark as complete/closed) but does not add significant meaning beyond the schema descriptions. Baseline 3 is appropriate.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

Description clearly states 'Update an existing service call' and lists specific fields (status, times, description) that can be changed. This distinguishes it from sibling create/delete/get tools through the verb and resource.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

Provides some usage guidance (e.g., completing/close via complete parameter) but does not explicitly state when to use this tool versus create or delete alternatives. Missing exclusions or alternative tool references.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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