Skip to main content
Glama
asachs01

Autotask MCP Server

autotask_update_service_call

Modify service call properties such as status, dates, and description. Mark a call as completed or closed by updating its status or setting complete to true.

Instructions

Update an existing service call. Use this to change status, times, or description. To complete/close a service call, set complete: true or update the status.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
serviceCallIdYesThe service call ID to update
descriptionNoUpdated description
statusNoUpdated status picklist ID
startDateTimeNoUpdated start date/time (ISO 8601 format)
endDateTimeNoUpdated end date/time (ISO 8601 format)
completeNoSet to true to mark the service call as complete/closed
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are provided, so the description carries full burden. It only states 'update' without disclosing behavioral traits like idempotency, authentication needs, side effects, or what happens on partial updates. This is insufficient for a mutation tool.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Two sentences, each earning its place: first states purpose, second gives specific usage guidance. No extraneous information.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

The description covers purpose and key usage aspects, but with no output schema or annotations, it lacks details on return value, error handling, or side effects. Adequate for basic use but not fully complete.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters4/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100%, so baseline is 3. The description adds value by grouping parameters (status, times, description) and highlighting the complete parameter for closing, which is not obvious from the schema alone.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the tool updates an existing service call, specifying what can be changed (status, times, description). It differentiates from sibling create/delete tools by focusing on update.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

It explicitly says when to use (to change status, times, description) and provides a specific instruction for completing/closing. However, it does not mention when not to use or contrast with alternative tools like search or delete.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

Install Server

Other Tools

Latest Blog Posts

MCP directory API

We provide all the information about MCP servers via our MCP API.

curl -X GET 'https://glama.ai/api/mcp/v1/servers/asachs01/autotask-mcp'

If you have feedback or need assistance with the MCP directory API, please join our Discord server