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asachs01

Autotask MCP Server

autotask_update_service_call

Update an existing service call by modifying its status, times, description, or marking it as complete. Use this to adjust or close service calls.

Instructions

Update an existing service call. Use this to change status, times, or description. To complete/close a service call, set complete: true or update the status.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
serviceCallIdYesThe service call ID to update
descriptionNoUpdated description
statusNoUpdated status picklist ID
startDateTimeNoUpdated start date/time (ISO 8601 format)
endDateTimeNoUpdated end date/time (ISO 8601 format)
completeNoSet to true to mark the service call as complete/closed
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are provided, so the description must convey all behavioral traits. It states the tool updates an existing service call (mutation) but does not mention idempotency, side effects, permissions, return value, or whether updates are partial or full replacement. This leaves significant uncertainty for the agent.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description consists of two concise, front-loaded sentences. The first sentence states the core purpose, and the second provides a specific usage tip. No unnecessary words, and it earns its place.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

The tool has 6 parameters (all documented in schema) and no output schema. The description covers the main update action and a closing tip, but omits return value, error conditions, and any prerequisites. It is adequate for a simple update but not fully complete.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

The input schema has 100% description coverage, so the baseline is 3. The description does not add significant new meaning beyond the schema, except for the hint about using 'complete: true' to close a call. This adds marginal value, so a 3 is appropriate.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states 'Update an existing service call' with specific verb and resource, and lists the fields that can be changed: status, times, or description. It is unambiguous and distinguishes from other update tools on the same server.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description provides a specific usage tip: 'To complete/close a service call, set complete: true or update the status.' However, it does not explicitly state when not to use this tool or suggest alternatives for reading or deleting service calls. The guidance is helpful but incomplete.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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