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asachs01

Autotask MCP Server

autotask_update_service_call

Update a service call's status, times, description, or mark it as complete. Use this to modify or close service calls.

Instructions

Update an existing service call. Use this to change status, times, or description. To complete/close a service call, set complete: true or update the status.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
serviceCallIdYesThe service call ID to update
descriptionNoUpdated description
statusNoUpdated status picklist ID
startDateTimeNoUpdated start date/time (ISO 8601 format)
endDateTimeNoUpdated end date/time (ISO 8601 format)
completeNoSet to true to mark the service call as complete/closed
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

With no annotations, the description adds value by noting that setting 'complete: true' marks the call as closed, but lacks details on permissions, idempotency, or error behavior.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Two sentences with no redundancy; first states purpose, second gives actionable completion hint.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Lacks return value description and error handling; sufficient for basic update but could be improved for a tool with no output schema.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100%, and the description adds meaning for 'complete' parameter (mark as closed) and groups status/times/description, but other parameters rely on schema.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states 'Update an existing service call' with specific fields (status, times, description) and distinguishes from create, get, search, and delete siblings.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

Provides explicit usage context for changing status/times/description and completing calls, but does not explicitly state when not to use or name alternatives.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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