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asachs01

Autotask MCP Server

autotask_list_ticket_statuses

List all available ticket statuses in Autotask for use in filtering tickets or setting status on creation.

Instructions

List all available ticket statuses in Autotask. Use this to find status values for filtering or creating tickets.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault

No arguments

Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations provided, so description carries full burden. It states 'list all available ticket statuses' but does not disclose behavior like ordering, pagination, or return format. Agent lacks knowledge of what the output looks like.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Two concise, front-loaded sentences with no fluff. Every word serves a purpose.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a simple list tool with no params and no output schema, the description is minimally adequate. However, it lacks details on the return format (e.g., id/name pairs) and any limitations, which could be improved.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters4/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

No parameters exist, and schema coverage is 100%. Baseline for 0 params is 4. Description correctly implies no input needed, adding no confusion.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the verb 'List' and the resource 'ticket statuses', and distinguishes from sibling tools like list_queues or list_categories by specifying the exact purpose.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description explicitly says 'Use this to find status values for filtering or creating tickets', providing clear usage context. However, it does not mention when not to use it, but given no alternatives, this is minor.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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