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asachs01

Autotask MCP Server

autotask_list_ticket_statuses

List all available ticket statuses in Autotask for use when filtering or creating tickets.

Instructions

List all available ticket statuses in Autotask. Use this to find status values for filtering or creating tickets.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault

No arguments

Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are provided, and the description does not disclose any behavioral traits such as read-only nature, authentication requirements, or side effects. For a tool with zero annotation coverage, more transparency is needed.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is concise with two short sentences that front-load the purpose and use case. No unnecessary words or redundancy.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

While the description explains what the tool does and its purpose, it does not describe the return format (e.g., array of objects with id and name). Given no output schema, adding that would improve completeness.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters4/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

With zero parameters and 100% schema coverage, the baseline is 4. The description does not need to add parameter details, but it reinforces that no input is required implicitly. No contradictions.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the tool lists all available ticket statuses in Autotask, with a specific verb and resource. It distinguishes from sibling list tools like autotask_list_queues and autotask_list_categories by focusing on statuses.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description explicitly says to use this tool for finding status values for filtering or creating tickets, providing clear usage context. However, it does not mention when not to use it or compare to alternatives.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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