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asachs01

Autotask MCP Server

by asachs01

autotask_create_service_call_ticket_resource

Assign a resource to a service call ticket by providing the ticket ID and resource ID, with an optional role ID.

Instructions

Assign a resource (technician) to a service call ticket.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
roleIDNoThe role ID for the resource on this service call (optional)
resourceIDYesThe resource (technician) ID to assign
serviceCallTicketIDYesThe service call ticket ID to assign the resource to
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

With no annotations, the description must disclose side effects (e.g., overwrites existing assignment?), idempotency, or permission needs. It only states the action, leaving behavioral traits unspecified.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single, focused sentence with no wasted words. It efficiently conveys the core purpose.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

The tool has no output schema and 3 parameters. The description fails to mention what the return value is, error conditions, or any post-condition. This is inadequate for a mutation tool.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100%, so baseline is 3. The description adds no additional meaning beyond the parameter names and schema descriptions, so it does not improve understanding.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the action ('Assign') and the objects ('resource (technician)' to 'a service call ticket'), distinguishing it from sibling tools like delete or search. It is specific and unambiguous.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

No guidance is provided on when to use this tool versus alternatives, prerequisites (e.g., ticker must exist), or when to avoid it. The agent receives no context for decision-making.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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