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asachs01

Autotask MCP Server

autotask_create_service_call_ticket_resource

Assign a technician to an existing service call ticket by specifying resource and ticket IDs.

Instructions

Assign a resource (technician) to a service call ticket.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
serviceCallTicketIDYesThe service call ticket ID to assign the resource to
resourceIDYesThe resource (technician) ID to assign
roleIDNoThe role ID for the resource on this service call (optional)
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

With no annotations, the description must disclose behavioral implications. 'Assign' implies a write operation, but it does not specify whether it replaces existing resources, allows multiple resources, or if it is idempotent. The description is neutral but lacks depth.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness4/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single sentence with the key action and object front-loaded. It is concise but could be slightly expanded without losing efficiency.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given the tool's simplicity (3 parameters, no output schema), the description is minimally adequate. However, it lacks context about behavior such as whether the assignment is additive or replacing, which would improve completeness.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

The input schema covers 100% of parameters with descriptions. The tool description adds no additional meaning beyond the schema, earning a baseline score of 3.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description 'Assign a resource (technician) to a service call ticket' uses a clear verb ('Assign') and specifies the resource (technician) and the target (service call ticket), distinguishing it from other sibling tools that create or delete service call ticket resources.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

No guidance is provided on when to use this tool versus alternatives like 'autotask_search_service_call_ticket_resources' for checking existing assignments or 'autotask_delete_service_call_ticket_resource' for removing them. No prerequisites or conditions are mentioned.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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