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asachs01

Autotask MCP Server

autotask_create_service_call_ticket_resource

Assign a resource (technician) to a service call ticket using ticket ID and resource ID, with an optional role.

Instructions

Assign a resource (technician) to a service call ticket.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
serviceCallTicketIDYesThe service call ticket ID to assign the resource to
resourceIDYesThe resource (technician) ID to assign
roleIDNoThe role ID for the resource on this service call (optional)
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are provided, so the description carries full burden. It only states 'assign a resource' without disclosing any side effects, failure modes, or preconditions (e.g., what if the resource is already assigned, or if the ticket is in a non-editable status). This is insufficient behavioral detail for a safe operation.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single 7-word sentence that front-loads the action. Every word serves a purpose, no redundancy. Excellent conciseness.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given the simple operation (3 params, no output schema), the description is adequate but minimal. It does not explicitly state that the service call ticket must already exist, nor does it describe what happens on success (e.g., assignment created). The presence of sibling tools provides context, but the description itself could be more complete.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100%, so the schema already defines each parameter. The description adds 'technician' clarification for the resource, but does not mention the optional roleID parameter. This adds marginal value beyond the schema, meeting the baseline of 3.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the action: assign a resource (technician) to a service call ticket. It uses a specific verb and resource, distinguishing it from sibling tools like autotask_create_service_call_ticket (creates the ticket itself) and autotask_delete_service_call_ticket_resource (removes an assignment).

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description gives no explicit guidance on when to use this tool versus alternatives. It implies usage for assigning a technician to a service call ticket, but does not mention prerequisites (e.g., ticket must exist) or exclusions (e.g., do not use for removal). Adequate but lacks proactive direction.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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