late_payment_escalation_email
Write a professional email to escalate an unpaid invoice to a senior contact, legal, or collection agency after a final reminder is ignored.
Instructions
Write a professional email escalating an unpaid invoice to a senior contact, the client's finance team, or as a pre-legal notice. Use this after a final payment reminder has gone unanswered — it signals that the matter is now being formally escalated. Calibrated by route: 'manager' addresses the client's manager or director by name; 'legal' is a pre-action letter signalling that formal recovery steps will follow; 'agency' notifies the client that the debt is being passed to a collection or credit-control agency. Tone is firm, factual, and free of emotion — no threats beyond the escalation itself. Distinct from payment_reminder_email (which is sent to the original contact before escalation). Does not count against your monthly draft limit. Required: client_name, amount_due. Optional: invoice_number, due_date, days_overdue, escalation_route ('manager' | 'legal' | 'agency' — defaults to 'legal'), senior_contact_name (first name of the escalation target — omit if unknown), senior_contact_role (e.g. 'Finance Director', 'Head of Operations'), your_name.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| client_name | Yes | Name of the client or company the original invoice was issued to | |
| amount_due | Yes | The outstanding amount, including currency symbol (e.g. '$2,400', '£1,800') | |
| invoice_number | No | Invoice reference number (e.g. 'INV-042'). Omit if you don't use invoice numbers. | |
| due_date | No | The original payment due date (e.g. 'May 15', '15 May 2026'). Omit if unknown. | |
| days_overdue | No | How many days past the due date the invoice currently is. | |
| escalation_route | No | 'manager' (addressed to a named senior contact at the client company), 'legal' (pre-action letter to the original contact signalling formal recovery), or 'agency' (notifying the client that the debt is being passed to a collection agency). Defaults to 'legal'. | |
| senior_contact_name | No | First name of the escalation target — required if escalation_route is 'manager'. Omit for 'legal' or 'agency' routes. | |
| senior_contact_role | No | Role or title of the escalation target (e.g. 'Finance Director', 'Head of Operations'). Used in the 'manager' route to add context. | |
| your_name | No | Your name for the sign-off |