client_feedback_response_email
Write professional replies to critical client feedback with three modes: accept, clarify, or discuss. Acknowledges concerns and keeps projects moving without defensiveness or over-apology.
Instructions
Write the professional reply to critical or negative mid-project feedback from a client. Three response modes: 'accept' (default — feedback is valid, you acknowledge it and state your action plan), 'clarify' (there's a misunderstanding that needs resolving before you can act — asks one focused clarifying question without being defensive), 'discuss' (feedback is complex or directional enough that a call is needed to align properly). Distinct from revision_response_email (specific change requests like 'change the font' or 'rewrite section 2') — this is for qualitative, directional, or emotional feedback ('this doesn't feel right', 'I'm disappointed with the direction', 'this isn't what I was expecting'). Most freelancers either get defensive, over-apologise, or go silent — this is the professional middle path: acknowledges the concern, shows you heard them, and keeps the project moving forward. Does not count against your monthly draft limit.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| client_name | Yes | Client's first name or full name | |
| feedback_summary | Yes | One sentence capturing what the client said (e.g. 'they said the overall direction feels off and not what they envisioned', 'they expressed disappointment with the visual style') | |
| project_name | No | Name of the project | |
| response_mode | No | How to respond: 'accept' (valid feedback, you'll address it — default), 'clarify' (misunderstanding needs resolving first), 'discuss' (complex enough to warrant a call) | |
| action_plan | No | What you'll do to address the feedback (used in 'accept' mode — e.g. 'revisit the colour palette and send two alternative directions by Thursday') | |
| clarification_question | No | The single most important question to ask (used in 'clarify' mode — e.g. 'were you expecting a more minimal layout, or is it the content hierarchy that feels off?') | |
| your_name | No | Your name for the sign-off |