invoice_dispute_response_email
Draft professional replies to client invoice disputes. Choose from explain, adjust, or clarify modes to address disputed charges while preserving the relationship.
Instructions
Write the professional reply when a client disputes or questions a charge on an invoice — 'I thought this was included', 'We agreed on a lower price', 'I don't recognise this line item'. Three response modes: 'explain' (default — the charge is valid and correct, explain clearly and calmly why), 'adjust' (you'll credit or reduce the invoice as a goodwill gesture or because of a genuine error), 'clarify' (you need more information from them before you can respond fully). Distinct from late_payment_reminder (client hasn't paid but hasn't disputed), budget_update_email (you're informing of a cost increase before invoicing), and scope_change_email (formal change order for extra work) — this is the specific situation where a client has received your invoice and is pushing back on a line item. Professional, calm, not defensive — resolves the dispute without damaging the relationship. Does not count against your monthly draft limit.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| client_name | Yes | Client's first name or full name | |
| disputed_item | Yes | What they're disputing (e.g. 'the additional hour charge', 'the rush fee', 'the final milestone payment') | |
| project_name | No | Name of the project | |
| response_mode | No | How to respond: 'explain' (charge is valid, explain it — default), 'adjust' (you'll credit or reduce the invoice), 'clarify' (you need more detail before responding) | |
| explanation | No | Why the charge is valid (used in 'explain' mode — e.g. 'this covers the two additional revision rounds requested on June 3rd beyond the three included in the original scope') | |
| adjustment | No | What you'll do to resolve it (used in 'adjust' mode — e.g. 'remove the rush fee', 'credit $200 against the balance', 'issue a revised invoice at the originally discussed rate') | |
| invoice_number | No | Invoice number for reference in the subject line (e.g. 'INV-047') | |
| your_name | No | Your name for the sign-off |