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autotask_update_ticket_checklist_item

Update a checklist item on a ticket by editing its text, marking it complete or incomplete, or changing its position.

Instructions

Update a checklist item on a ticket — edit text, mark complete/incomplete, or change position.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
ticketIdYesThe parent ticket ID
itemIdYesThe checklist item ID to update
itemNameNoNew text for the checklist item
isCompletedNoMark the item complete (true) or incomplete (false)
positionNoNew ordering position for the item
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

With no annotations, the description must convey behavior. It indicates mutation and specific editable fields but omits side effects (e.g., reordering impact), permission requirements, or error conditions. Basic but not comprehensive.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Single sentence, no fluff, immediately states action and scope. Effective front-loading of core functionality.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

While the description covers core functionality, it lacks response details, error handling, and behavioral context for position updates. For a mutation tool with 5 parameters and no output schema, it is minimally adequate but not thorough.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Input schema covers all 5 parameters with detailed descriptions. The description summarizes three optional parameters but adds no new meaning beyond the schema. Baseline 3 due to full schema coverage.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states it updates a ticket checklist item, specifying three actions: edit text, mark complete/incomplete, or change position. It distinctively separates this from create and delete sibling tools.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description implies usage (when you need to update a checklist item) but offers no explicit guidance on when not to use or how it compares to similar tools like create or delete. No preconditions or alternatives are mentioned.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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