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autotask_create_ticket_checklist_item

Add a checklist item to a ticket in Autotask PSA, with optional ordering and completion status.

Instructions

Add a new checklist item to a ticket.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
ticketIdYesThe ticket ID to add the checklist item to
itemNameYesThe checklist item text
positionNoOptional ordering position for the item
isCompletedNoWhether the item starts in the completed state (default: false)
Behavior1/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are provided, so the description carries full responsibility for behavioral disclosure. However, it says nothing about side effects, authorization needs, return values, or error conditions. The agent cannot infer consequences beyond the bare action.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single, efficient sentence with no wasted words. It is front-loaded and easy to parse.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given the tool has 4 parameters, no output schema, and no annotations, the description is too minimal. It lacks return value details, validation rules, and any side-effect information, leaving the agent underinformed.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100%, so the schema already documents all parameters. The description adds no additional meaning beyond what is in the schema. Baseline 3 is appropriate.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description 'Add a new checklist item to a ticket' uses a specific verb ('add') and clearly identifies the resource ('checklist item'). It distinguishes this tool from siblings like autotask_delete_ticket_checklist_item and autotask_update_ticket_checklist_item.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description provides no guidance on when to use this tool vs. alternatives. It does not mention prerequisites, conditions, or when not to use it. The context is purely inferred from the action.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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