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autotask_create_ticket_checklist_item

Add a checklist item to a ticket, specifying its text, ordering position, and optional initial completion status.

Instructions

Add a new checklist item to a ticket.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
ticketIdYesThe ticket ID to add the checklist item to
itemNameYesThe checklist item text
positionNoOptional ordering position for the item
isCompletedNoWhether the item starts in the completed state (default: false)
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are provided, so the description must fully disclose behavioral traits. It only states 'Add,' which implies a write operation, but does not mention side effects (e.g., does it affect ticket status?), permission requirements, or what happens on failure (e.g., duplicate item). The description is insufficient for safe decision-making.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single sentence of 6 words, with no wasted text. It is front-loaded with the core purpose. Every word earns its place, achieving maximal conciseness.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

The tool has no output schema, so the description should explain return values (e.g., created item ID). It does not. Given 4 input parameters (2 required) and no complex nesting, the description is too sparse to be contextually complete. Missing details about error handling or ordering constraints.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

The input schema has 100% coverage with descriptions for all parameters (ticketId, itemName, position, isCompleted). The description adds no additional meaning beyond the schema, so a baseline score of 3 is appropriate.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description 'Add a new checklist item to a ticket.' clearly indicates the action (add) and the resource (checklist item to a ticket), distinguishing it from sibling tools like autotask_create_ticket_note or autotask_update_ticket_checklist_item. However, it does not clarify what a checklist item is in the Autotask context, leaving some ambiguity.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description provides no guidance on when to use this tool versus alternatives (e.g., autotask_update_ticket_checklist_item, autotask_delete_ticket_checklist_item). It neither specifies prerequisites, such as the existence of the ticket, nor suggests when not to use it.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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