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autotask_get_ticket_history

Retrieve a single audited change to a ticket field, showing who made the change, when, and the before/after values.

Instructions

Get a single ticket history entry by ID. Each entry records one audited change to a ticket field (who, when, before/after).

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
historyIdYesThe ticket history entry ID to retrieve
Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

With no annotations, description provides useful behavioral context about the entry contents (who, when, before/after), though it doesn't cover all potential traits like rate limits or permissions.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Two sentences, no redundant words, conveys essential information efficiently.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness5/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a simple single-entry retrieval tool with one parameter and no output schema, the description sufficiently covers the functionality and expected return content.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100%, and the description adds no extra meaning beyond what the schema already provides for the historyId parameter.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

Description clearly states it gets a single ticket history entry by ID and explains what an entry represents, distinguishing it from search tools like autotask_search_ticket_history.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

Implicitly differentiates from search by specifying 'single entry by ID', but does not explicitly mention when to use alternatives or when not to use this tool.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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