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autotask_get_ticket_history

Retrieve a specific ticket history entry showing an audited field change, including user, timestamp, and before/after values.

Instructions

Get a single ticket history entry by ID. Each entry records one audited change to a ticket field (who, when, before/after).

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
historyIdYesThe ticket history entry ID to retrieve
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations provided. Description mentions the entry contents but lacks details on response format, error behavior, or any side effects. For a read operation, it could be more informative.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Two sentences, clear and no wasted words. Front-loaded with purpose.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Simple get-by-ID operation with one parameter and no output schema. Description explains the entry type. Could mention error handling but adequate for the complexity.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema covers the single parameter with full description. Description adds no new semantic information beyond 'by ID'.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

Clearly states it retrieves a single ticket history entry by ID and explains what that entry contains (who, when, before/after). Distinguishes from sibling search tools.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

Implies usage for retrieving a specific entry by ID, but no explicit guidance on when to use this vs. alternatives like search_ticket_history.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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