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autotask_create_ticket_note

Add a note to a ticket in Autotask PSA, specifying content, type, and publish level.

Instructions

Create a new note for a ticket

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
ticketIdYesThe ticket ID to add the note to
titleNoNote title
descriptionYesNote content
noteTypeNoNote type (1=General, 2=Appointment, 3=Task, 4=Ticket, 5=Project, 6=Opportunity)
publishNoPublish level (1=Internal Only, 2=All Autotask Users, 3=Everyone)
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are provided, so the description carries the burden of disclosing behavioral traits. It only states that it creates a note, omitting details like required permissions, side effects, or expected behavior on failure.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness4/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single concise sentence with no wasted words, making it efficient. It is appropriately front-loaded, covering the core purpose without fluff.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given the tool has 5 parameters and no output schema, the description is insufficient. It lacks context on parameter usage (e.g., when to set publish or noteType), return values, and business logic, leaving the agent with incomplete guidance.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

The input schema covers 100% of parameters with clear descriptions. The tool description adds no additional meaning beyond what the schema already provides, so a baseline score of 3 is appropriate.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the action (Create) and the resource (a note for a ticket), which is specific and distinguishes it from sibling tools like autotask_create_ticket or autotask_create_ticket_attachment.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description implies usage when a note needs to be added to a ticket, but provides no explicit when-to-use or when-not-to-use guidance, nor does it mention alternatives among the many sibling tools.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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