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autotask_create_ticket_note

Add a note to an Autotask ticket with title, content, type, and publish level to document updates or communicate with users.

Instructions

Create a new note for a ticket

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
ticketIdYesThe ticket ID to add the note to
titleNoNote title
descriptionYesNote content
noteTypeNoNote type (1=General, 2=Appointment, 3=Task, 4=Ticket, 5=Project, 6=Opportunity)
publishNoPublish level (1=Internal Only, 2=All Autotask Users, 3=Everyone)
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are provided, so the description must carry the full burden of behavioral disclosure. It only states the action without mentioning authentication requirements, rate limits, side effects, or what happens on success/failure. Lacks transparency beyond the operation itself.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness4/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single concise sentence with no unnecessary words. It is well-structured but minimal, missing opportunities to enrich understanding.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Without an output schema, the description should explain the return value or outcome. It does not, nor does it address completion status or error handling. The tool has 5 parameters, but the description provides no context beyond the basic operation.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100%, so the schema already describes all parameters. The description does not add any additional meaning or context beyond what is in the schema, resulting in a baseline score.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description 'Create a new note for a ticket' uses a specific verb ('Create') and resource ('note for a ticket'), clearly distinguishing it from sibling tools like 'autotask_get_ticket_note' and 'autotask_search_ticket_notes'.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description provides no guidance on when to use this tool versus alternatives, such as when to use 'autotask_create_ticket' or 'autotask_create_project_note'. No context for prerequisites or postconditions.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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