autotask_create_ticket_note
Add a note to a specific Autotask ticket with controlled visibility and type. Specify the ticket ID, note content, type, and publish setting to create the note.
Instructions
Create a new note for a ticket
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| ticketId | Yes | The ticket ID to add the note to | |
| title | No | Note title | |
| description | Yes | Note content | |
| noteType | Yes | Note type picklist ID. Tenant-specific — call autotask_get_field_info with entity "TicketNotes" and field "noteType" to discover the exact label-to-ID mapping before calling this tool. Do not assume values from other Autotask instances apply here. | |
| publish | Yes | Publish/visibility picklist ID. Tenant-specific and security-sensitive (controls whether the note is visible to clients). Call autotask_get_field_info with entity "TicketNotes" and field "publish" to discover the exact label-to-ID mapping before calling this tool. Never guess — the wrong value can expose internal notes to clients. |