autotask_create_ticket
Create new support tickets in Autotask by specifying company details, title, description, priority, status, and assigned resources to track and manage customer issues.
Instructions
Create a new ticket in Autotask
Input Schema
TableJSON Schema
| Name | Required | Description | Default |
|---|---|---|---|
| companyID | Yes | Company ID for the ticket | |
| title | Yes | Ticket title | |
| description | Yes | Ticket description | |
| status | No | Ticket status ID | |
| priority | No | Ticket priority ID | |
| assignedResourceID | No | Assigned resource ID. If set, assignedResourceRoleID is also required by Autotask. | |
| assignedResourceRoleID | No | Role ID for the assigned resource. Required by Autotask when assignedResourceID is set. | |
| contactID | No | Contact ID for the ticket |