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autotask_create_service_call_ticket

Link a ticket to a service call to associate them for scheduling purposes.

Instructions

Link a ticket to a service call. This associates the ticket with the service call for scheduling purposes.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
serviceCallIDYesThe service call ID to link the ticket to
ticketIDYesThe ticket ID to link to the service call
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations provided, so the description carries full burden. It does not disclose whether this is a destructive or safe operation, permissions required, or behavior on duplicate links.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Two concise sentences, front-loading the purpose. No wasted words.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Simple tool with two parameters and no output schema. The description provides the basic purpose but lacks details on return values or error behavior, which would complete the context.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100% with descriptions for both parameters. The description adds no extra meaning beyond what the schema already provides, meeting the baseline for high coverage.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the action (link/associate) and the resources (ticket and service call), and mentions the purpose (scheduling). It distinguishes this tool from siblings like create_ticket or create_service_call.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

No guidance on when to use this tool versus alternatives. Prerequisites (e.g., existence of service call and ticket) are not mentioned, and there is no comparison with related tools.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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