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autotask_create_service_call_ticket

Associate a ticket with a service call by providing the service call ID and ticket ID, enabling scheduling linkage.

Instructions

Link a ticket to a service call. This associates the ticket with the service call for scheduling purposes.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
serviceCallIDYesThe service call ID to link the ticket to
ticketIDYesThe ticket ID to link to the service call
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations provided, so the description carries the full burden. It only states the linking action, but does not disclose whether this is a write operation, any side effects, permission requirements, or if it is reversible.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Two concise sentences that front-load the action and purpose with no unnecessary words.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

With no annotations or output schema, the description is minimal. It lacks details about prerequisites (e.g., existence of the ticket and service call), return values, or error conditions, which would be helpful for a linking operation.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100% with descriptions for both parameters. The description adds no additional meaning beyond the schema, so baseline of 3 is appropriate.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the action ('Link a ticket to a service call') and the purpose ('for scheduling purposes'), distinguishing it from sibling tools like create_service_call or create_ticket which actually create entities.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

No guidance on when to use this tool versus alternatives, no prerequisites mentioned (e.g., that the ticket and service call must already exist), and no when-not-to-use conditions.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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