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autotask_get_ticket_note

Retrieve a specific note from a ticket using the ticket ID and note ID. Get the exact note content you need from Autotask tickets.

Instructions

Get a specific ticket note by ticket ID and note ID

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
ticketIdYesThe ticket ID
noteIdYesThe note ID to retrieve
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are provided, so the description must cover behavioral traits. It only states 'Get' without mentioning what happens if the note is not found, auth requirements, or rate limits. The minimal description does not fulfill the burden of transparency.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single sentence that conveys the essential information without waste. It is appropriately front-loaded and concise.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a tool with no output schema, the description does not explain the return format or error handling. It is minimally complete but could provide more context about the expected result.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100% with both parameters having descriptions. The description adds no additional meaning beyond the schema, so a baseline of 3 is appropriate.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the verb 'Get' and the specific resource 'ticket note', and specifies the required identifiers (ticket ID and note ID). This distinguishes it from related tools like autotask_search_ticket_notes and autotask_create_ticket_note.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description implies usage by requiring ticket ID and note ID, but does not explicitly state when to use this tool versus alternatives like autotask_search_ticket_notes or autotask_get_ticket_details. No guidance on prerequisites or limitations.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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