Skip to main content
Glama

autotask_update_contact

Update specified fields of a contact in Autotask PSA. Only fields provided in the request are modified; other fields remain unchanged.

Instructions

Update contact record. Only provided fields are changed.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
idYesContact ID to update
firstNameNo
lastNameNo
emailAddressNoPrimary email address
phoneNoPrimary phone number
titleNoJob title
isActiveNoWhether the contact is active
mobilePhoneNoMobile phone number
addressLineNoAddress line (primary)
addressLine1NoAddress line 1 (secondary)
cityNoCity
stateNoState/province
zipCodeNoPostal/ZIP code
countryIDNoCountry ID (Autotask Countries entity)
primaryContactNoWhether this contact is the primary contact for their company
userDefinedFieldsNoUser-defined (custom) fields for the contact, as an array of { name, value } objects matching the Autotask REST API shape. Contacts support UDFs (hasUserDefinedFields: true).
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

The description discloses that only provided fields are changed (partial update), which is a key behavioral trait. No annotations exist, so the description carries the full burden, but it lacks further details like return value or permissions.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Two short sentences, no filler, front-loaded with the essential purpose. Every word earns its place.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given the 16 parameters and no output schema, the description is adequate for a simple update tool but lacks explanation of return values or prerequisites, which may be needed for full completeness.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters4/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

With 88% schema coverage, the baseline is 3. The description adds value by explicitly stating that only provided fields are changed, which reinforces the behavior beyond individual parameter descriptions.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the action (update) and resource (contact record). It is specific and distinct from sibling tools like create_contact.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

No guidance on when to use this tool versus alternatives, such as when to update vs create or search. The description does not provide context for selection.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

Install Server

Other Tools

Latest Blog Posts

MCP directory API

We provide all the information about MCP servers via our MCP API.

curl -X GET 'https://glama.ai/api/mcp/v1/servers/wyre-technology/autotask-mcp'

If you have feedback or need assistance with the MCP directory API, please join our Discord server