autotask_search_ticket_history
Retrieve audit trail of field changes for a ticket, including status transitions, assignment changes, and priority edits. Track timing and author of each change.
Instructions
Get the audit trail of field changes for a ticket (status transitions, assignment changes, priority edits, etc.). Use this to answer questions like "when did this ticket move from In Progress to Waiting Customer" or "who changed the priority". Returns entries ordered by Autotask; sort/filter client-side if needed.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| ticketId | Yes | The ticket ID to get history for (required — Autotask does not support unscoped history queries) | |
| pageSize | No | Number of history entries to return (default: 50, max: 500) |